Refund policy
Refund & Returns Policy – BulbGlow
We stand behind the quality of our products and aim to make your experience smooth and reliable.
1. Order Changes & Cancellations
Orders can be canceled or modified within 12 hours of purchase.
After this window, orders are processed quickly and cannot be changed or canceled.
2. Returns & Refund Eligibility
We only offer refunds or replacements under the following conditions:
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Item arrives damaged or defective
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Item received is incorrect
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Item is lost in transit (confirmed)
To qualify:
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You must contact us within 48 hours of delivery
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Provide clear photo/video proof
3. Non-Refundable Situations
We do not offer refunds or returns for:
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Change of mind
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Incorrect address provided at checkout
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Minor variations in product appearance (color, size perception, lighting)
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Delays caused by shipping carriers or customs
4. Replacements
Where possible, we prioritize sending a replacement instead of issuing a refund.
5. Shipping & Delivery
As a global online store, we work with international suppliers.
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Estimated delivery times are provided at checkout
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Delays can occasionally occur and are outside our control
Refunds will not be issued for delays unless the item is confirmed lost.
6. Supplier Fulfillment
BulbGlow partners with third-party suppliers to fulfill orders.
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All refund and return requests must be handled through us
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Do not send items back without contacting us first
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We manage all communication with suppliers on your behalf
7. Chargebacks & Disputes
Before opening a dispute, please contact us first at:
We are committed to resolving issues quickly and fairly.
8. Contact Us
For any issue, reach out to:
BulbGlow – Reliable lighting, handled with care.